Shipping, Returns & Tax

Standard shipping on all items shipped in the Netherlands! 

We are in Netherlands and ship to: Netherlands, EU, US, and other countries (see full list in cart).

Standard shipping orders ship within 1 business day.

Local pickup

Local pickup available at one of our locations in the Netherlands. Contact us via +31 (0)88 100 4600 or info@onethinx.com

Sales tax: 
shipments shipped to states in which we are registered to collect tax will have appropriate tax added at checkout. Tax exempt forms can be sent to our support staff who can activate exemption status. 

International Shipping:

Shipping options are visible in cart by using the shipping estimator. Transit times posted are estimates. International packages are subject to customs holds and duty payment may be required by your government on delivery. The cost of duty  is not reimbursable. Internatonal shipping charges are not refundable in the event of a return.

 

Returns

See item description for product specific return policies, and return policies vary by item.

Bulk/High Value Order Returns

Due to the labor required to package and ship bulk orders, as well as cost and stock issues involved in replenishing items, bulk orders of 5 pieces or more are not returnable unless the equipment is defective or mis-advertised, or a return period is prenegotiated. For non-defective returns over $500, a restocking fee may be deducted from the refund to cover bank or card processing fees.

Backorder/Preorder

Items on backorder or preorder will ship as estimated on the item page. You can cancel an order any time up until shipment. Orders with expedited shipping will arrive in the advertised time after the order ships, not after the order is placed.

Cancellations

If you want to cancel an order, please email or call us at + 31 (0)88 100 4600 or  info@onethinx.com. If your item has not been shipped, we will cancel the order and provide a full refund.